On the product page, you personalise your design step by step. Depending on the product, you can add details such as names, dates, locations, text, colours, an uploaded image or other choices related to the specific design.

The design updates as you go, so you can review your choices before placing your order. Please remember to check spelling, dates, locations and other details before adding the product to your cart.

If you would like a small adjustment to the layout, you are always welcome to mention it in the order note or contact us as soon as possible after placing your order. We are happy to help with minor adjustments when possible, so the final design has a more balanced look.

Yes, you are always welcome to contact us if you are unsure about an image, text, personalisation option or which product type best fits what you are looking for.

We are happy to help you understand the options before you place your order. If you have already placed an order, you can contact us as soon as possible after ordering at contact@lumistrate.com.

If you would like to change something after placing your order, please contact us as soon as possible.

As many products are made to order, we can only change the design if production has not already started. We will always do our best to help, but changes cannot be guaranteed after an order has been placed.

Yes, on selected products you can upload your own image, design or motif and make it part of your personalised print.

For the best result, we recommend using an image with a clear subject, good contrast and the highest resolution available. The better the original image, the better the final product will usually look.

If you are unsure whether your image is suitable, you are always welcome to contact us. In many cases, we can help with minor adjustments so the image works better for print.

You can still contact us if you are unsure about the image quality.

Some images can be improved or adjusted, while others may be too small, too dark or too unclear to give a good result. We always recommend using the original image in the highest resolution you have available. The better the starting point, the better the final product will usually look.

It depends on the look and effect you want.

Choose an LED print if you want a more vivid and flexible design with light, colours, animations and different settings. LED prints are ideal if you want the artwork to stand out and become an active part of the room, especially in the evening.

Choose a Glow print if you want a design that glows in the dark without cables, batteries or electricity. Glow prints are more subtle in daylight and reveal a soft glowing effect when the room becomes dark.

LED prints are the most dynamic option. The light can be controlled with a remote or app, allowing you to change colours, brightness, speed, animations, timer settings and different moods. This makes the design more flexible and gives it a stronger visual effect.

Glow prints glow in the dark without any power source. The design charges from light and then gives off a soft glow when the room becomes dark. This creates a calmer and more magical effect, where the artwork changes between daylight and darkness.

Choose LED if you want stronger light, colours and more ways to customise the effect. Choose Glow if you want a simpler, cable-free design with a soft glow-in-the-dark effect.

Colours may vary slightly from screen to screen and between different materials. A design may therefore look a little different on the final product than it does on your phone or computer screen.

We always aim to create a balanced and high-quality result based on the selected design, colours and product type.

The light can be controlled with the included remote or through the app. The remote is useful for quick adjustments such as turning the light on and off, changing colours, adjusting brightness and speed, and switching between some of the effects.

With the app, you get access to more options, including different colours and animations, timer settings and music mode.

This makes the LED print flexible, whether you want to use it as calm wall decor or as a more vivid illuminated design.

The LED print offers a range of light functions. You can choose between static light, dynamic effects, colour changes, different colour combinations, adjustable brightness and adjustable animation speed.

The light can also be used with timer settings and music mode, where the effects can react to sound or music in the room through the app.

This means the same design can have several different looks depending on the time of day, placement and mood. You can keep the light simple and calm, or choose more colourful animations when you want the design to stand out.

Yes, a remote control is included with LED prints.

The battery for the remote is not included. The remote uses a standard CR2025 button cell battery, which can be purchased in many places.

Yes, the LED print can be controlled with the included remote.

The app gives access to more functions and settings, but you do not need to use the app to turn the light on and off or control the most common functions.

Glow prints are made with glow-in-the-dark details in the design. The design absorbs light and then gives off a soft glow when the room becomes dark.

The glow effect is strongest shortly after being exposed to light and gradually fades over time.

Place the Glow print in bright light before you want the glow effect to be visible. Daylight, strong lamps, cool white light and UV light can all help charge the glow effect.

For the strongest and fastest result, UV light is usually the most effective option.

No, Glow prints do not need electricity, batteries or cables.

The design charges from light and glows in the dark without electronics.

Delivery time depends on the destination country and the product ordered.

For orders within the EU, the typical delivery time is usually 3–7 business days. The available shipping options and shipping cost will be shown in the cart or at checkout before you place your order.

You will receive tracking as soon as your order has been shipped.

Shipping costs depend on the destination country and the selected shipping option.

You can estimate the shipping cost in the cart, and the final shipping price will be shown at checkout before payment.

Yes, you will receive tracking as soon as your order has been shipped.

If you cannot find your tracking email, we recommend checking your spam or junk folder. You are also welcome to contact us if you have any questions about your order.

In most cases, your order will be shipped in one package.

If an order needs to be split into more than one shipment, you will receive tracking for each package.

Lumistrate.com ships to selected EU countries.

The available delivery countries are shown in the cart and at checkout when you enter your shipping address.

Many of our products are made to order or personalised based on your choices. For that reason, personalised items usually cannot be returned if you simply change your mind.

If your product arrives damaged, defective or incorrect, please contact us as soon as possible so we can help find a solution.

Many of our products are made to order or personalised based on your choices. For that reason, personalised items usually cannot be returned if you simply change your mind.

This may apply to products with personal details, uploaded images, names, dates, locations, custom text, colours or other choices that make the product personal to you.

If your product arrives damaged, defective or incorrect, please contact us so we can help find a solution.

Please contact us as soon as possible at contact@lumistrate.com.

Include your order number and photos of the product, packaging and damage. This helps us review the issue and find a solution as quickly as possible.

Please contact us as soon as possible at contact@lumistrate.com with your order number and photos of the item you received.

If a mistake has been made, we will of course help find a solution.

If you need to cancel or change an order, please contact us as soon as possible.

As many products are made to order, we can only cancel or change an order if production has not already started. We will always do our best to help, but changes cannot be guaranteed after an order has been placed.

Please contact us as soon as possible if you need to change your delivery address.

We can only update the address if the order has not yet been shipped or handed over to the carrier.

Please contact us as soon as possible if you notice a mistake after placing your order.

If production has not started, we can often update the details. If the product has already been produced, changes may not always be possible.